Terms & Conditions
Last updated: 14-07-2026
1. Introduction
These Terms & Conditions outline how you can use my website to book yoga therapy sessions, classes, and workshops, along with details of my cancellation policy for all services. By using the site or booking any service, you agree to these Terms.
2. Services Offered
One-to-one yoga therapy (single sessions or block bookings)
Group classes
Private/Corporate group bookings
Workshops, courses and community funded sessions
3. Yoga Therapy Sessions.
Before the initial yoga therapy session, a 15-minute phone consultation will be offered to better understand needs and ensure the therapy is a good fit for both parties.
If both agree, a booking form including medical history will be sent to be completed and returned 7 days before the first session. The yoga therapist will review the medical history provided in the booking form.
Payment and cancellation policy -
Full payment is due at the time of booking.
Cancellations by you: Cancellations within 48 hours (including no-shows) are non-refundable. Any exceptional circumstances leading to the cancellation will be considered at my discretion.
Cancellations by me: If I need to cancel, I’ll give as much notice as possible (aiming for 48 hours). You’ll be offered a refund or the option to reschedule.
3.1 Six-Session Block Bookings for Yoga Therapy
For those dedicated to their health goals, a 6-session package is offered at a discounted rate, this must be used within a 14-week period.
You can choose a block booking option after your initial consultation and first session. The discount will then apply to your next 5 sessions, which are booked in advance.
Refund Policy -
As a small business, I strive to respect my time and energy while supporting your needs. I understand that unexpected situations can arise, but please note:
If you’ve attended fewer than 3 sessions, refunds may be considered on a case-by-case basis, taking into account your circumstances and the wellbeing of both client and therapist.
When 3 of the 6 sessions (including the initial session) have been completed, no refunds can be given for block bookings.
All refunds for block bookings are at the sole discretion of Down to Earth Yoga.
4. Group Classes
Cancel at least 24 hours in advance for a class credit.
Cancellations within 24 hours are non-refundable.
4.1 Who Can Join
Participants under the age of 18 are welcome to attend but must be accompanied by a parent, legal guardian, or other responsible adult throughout the session.
By booking a class, course, private session, or event, you confirm that you are medically fit and physically able to participate safely. You are responsible for informing me, before each session, of any relevant medical conditions, injuries, illnesses, pregnancy, mobility limitations, recent operations or medical procedures, or any changes to your health that may affect your ability to practice safely.
If you have undergone a recent operation or medical procedure, are recovering from an injury, or have been advised by a healthcare professional to limit physical activity, you must obtain clearance from your GP, consultant, or other appropriate healthcare professional before attending any class or session. Where applicable, a copy of this clearance must be made available to me before we begin.
It is your responsibility to ensure that yoga and yoga therapy are suitable for your individual health and circumstances. As your teacher I reserve the right to refuse or modify participation if it is considered necessary for your health and safety or the health and safety of others.
5. Private Bookings
All private bookings and private tuition sessions require a 50% non-refundable deposit at the time of booking to secure your appointment.
The remaining balance must be paid no later than seven (7) days before the scheduled appointment.
Once a booking has been confirmed, the 50% deposit is non-refundable.
Once the remaining balance has been paid, all payments are non-refundable and non-transferable.
No refunds, credits, or transfers will be offered in the event of cancellation or non-attendance.
Please note -
Where a private booking involves the hire of a third-party venue, external facilities, or any other services arranged specifically for your booking, you will also be responsible for any associated costs, fees, or cancellation charges incurred. These charges are separate from and in addition to the booking fee and will remain payable where applicable, in accordance with the third party's terms and conditions.
5.1 Workshops and Courses
Cancellation and refund details will be provided at the time of booking, as these may vary depending on the event or booking.
5.2 Funded Community Classes or Workshops (Spanning Four Weeks or Longer)
For Community classes or workshops funded by a third party and spanning four weeks or longer, invoices for payment will be issued every fortnight throughout the duration of the booking, rather than monthly. This policy has been introduced to support the sustainability of my business and protect my cash flow, as waiting more than 5 weeks between delivering work and receiving payment is no longer sustainable.
All other terms and conditions set out in these Terms & Conditions continue to apply.
6. Your Wellbeing Matters
By booking, you confirm you are fit to take part and are cleared by your health care provider to practice if you have had any recent operations, medical procedures or live with a long term health condition.
Please share any relevant health conditions before your first session and update me if anything changes.
Yoga and Yoga therapy is not a substitute for medical advice, diagnosis, or treatment.
7. Liability
Participation is entirely at your own risk.
8. Intellectual Property
All content on downtoearth-yoga.co.uk is owned by Down to Earth Yoga.
Under no circumstances should you copy or share materials, post session notes, videos, or practices.
9. Privacy & Data Protection
I am registered with the Information Commissioner’s Office (ICO) and follow UK GDPR and the Data Protection Act 2018.
Full details are below in the Privacy Policy.
Any updates to these Terms will be published on my website.
Privacy Policy
Down to Earth Yoga – downtoearth-yoga.co.uk
Effective Date: 9th September 2025
1. Introduction
Your privacy matters to me. This policy explains how I collect, use, and protect your personal information in line with UK GDPR and the Data Protection Act 2018.
2. Information I Collect
- Contact details: name, email, phone, address.
- Health information: only what you choose to share so sessions are safe and effective.
- Payment details: handled securely by third parties (I do not store card details).
- Website data: analytics and cookies to improve usability.
3. Why I Use Your Data
- To manage bookings and deliver services.
- To tailor yoga therapy to your needs.
- To send booking confirmations, reminders, or updates.
- To meet legal or professional requirements.
- To send marketing emails — only if you’ve opted in.
4. Sharing Your Data
- I never sell or rent your data.
- I may share information with trusted professionals (with your consent) or if legally required.
5. Keeping Your Data Safe
- Records are kept only as long as needed, then securely deleted.
- I take steps to protect your information, though no online system is completely risk-free.
6. Cookies & Links
- My site may use cookies for analytics and functionality (you can disable these in your browser).
- External links follow their own privacy policies.
7. Your Rights
You can:
- Access the data I hold about you.
- Ask for corrections or deletion.
- Withdraw consent (where applicable).
- Object to or restrict processing.
- Request a copy of your data in a portable format.
To exercise these rights, contact me at Mel.downtoearthyoga@gmail.com.
8. Contact & ICO Registration
- Data Controller: Down to Earth Yoga
- ICO Registration: Reference Number: (ZB893438)
If you have any concerns about your data, please get in touch.